Editor troubleshooting

Select the target media clip first, then choose the replacement. Alternatively, drag the card onto that media block. Dropping an image or video in an uncovered gap does not create a new scene.

Read the placement message. Media needs a media target, copying a clip onto itself is blocked, and uploaded overlays need an unoccupied part of the Graphics lane. Choose the correct target or make room first.

A neighboring clip or a conflicting item blocks the available range. Shorten or move that item first. Turning snapping off does not remove overlap limits.

Select the clip and zoom in. Very narrow blocks hide handles so you can still select them.

Removing media clears the picture while retaining its time slot and narration timing. Refill the slot from Media or use Undo.

The file could not be read as the format indicated by its name. Export it again from the original application as a supported image or video. Changing only the filename extension does not convert a file.

Check whether another upload is in progress or the storage meter is full. Remove unneeded library files or review storage options in Settings.

The Overlays tab filters the library to PNG, WebP, JPG, JPEG, MP4, WebM, and MOV images or videos. Audio files, GIFs, and other formats are not overlay choices.

The playhead may be inside an occupied Graphics range. Open Uploads, move the playhead to a free range, and add the existing file instead of uploading another copy.

Allow the new media to load, then pause and play again. If one scene repeatedly stays blank, inspect its asset and replace it if necessary. Reopen the project if playback remains stuck.

Move the playhead inside its Start and End window. Check that it is present on the Graphics lane and review its X, Y, and Width values. Selection controls only appear while the overlay is selected and playback is paused.

Library thumbnails are muted. Play it in the main video preview, check device volume and the Sound effects fader, and confirm that the source video contains audio.

Replacement words are spread evenly across the original line’s time window. Keep the text close to the spoken line and preview at 1× after saving.

After editing the coordinates, click Update satellite map for these coordinates in the Locate map inspector and wait for the refresh.

Catalog swatches are previews. Use Change video theme to… and confirm, or choose a Theme inside the selected graphic’s inspector.

An edit may still be saving, a render may already be running, or there may be no changes since the last completed render. Check the button hint and Renders panel.

The project stores up to three renders. Download a version you want to keep, then delete that stored version to free a slot. Downloading alone does not make room.

Each render is a saved video version. Preview the current timeline, then render again to include your changes.

Check the browser’s download list and allow time for the file to start. Reopen the completed render and try its Download control again. If playback and download both fail, include that detail when contacting support.